Workers Compensation Complex Case Management
The workers’ compensation process and systems can be complex and difficult to navigate.
The BelRose Group people & culture Gurus can assist employers in navigating the workers compensation journey.
Active case management can streamline recovery and return to work, while influencing the duration and complexity of a claim. It should involve collaborative assessment, facilitation and advocacy to help people return to maximum health and function after injury or illness.
For employers, the following is an overview of the injured worker’s claim steps:
- Report injury to employer
- Injured worker visit the doctor and obtain a workers compensation certificate
- Injured worker complete and submit a claim form
After the claim is lodged it is important that the employer actively manages the claim to ensure support is provided to the employee and if the employee is incapacitated in any way, that the employee is returned to work as soon as practicable.
The BelRose Group has strong relationships with a number of insurance companies and can help with this process.
- Workers compensation strategy
- Complex workers compensation case management
- Return to work plans
- Insurer liaison
- Facilitated discussions
- Reduce end of claim liability
Complex case management
Workers compensation strategy
Legislation interpretation and advice
Talk with The BelRose Group about support for employers with complex workers’ compensation case management, return-to-work planning and insurer liaison.
The BelRose Group
PEOPLE & CULTURE SPECIALISTS
Workers’ Compensation & Complex Case Management
Text version of the flyer.
Practical support for employers
The workers’ compensation process can be complex and difficult to navigate. The BelRose Group helps employers manage workers’ compensation matters with practical, collaborative support focused on recovery, return to work and clear case management.
Active case management can help streamline the recovery and return-to-work process and reduce the longevity and complexity of claims.
How we can support your organisation
Complex case management
Support for difficult or prolonged workers’ compensation matters.
Workers compensation strategy
Practical case strategy tailored to the claim and your organisation.
Return to work plans
Structured planning to support safe and suitable return-to-work arrangements.
Insurer liaison
Support communicating and coordinating with insurers throughout the claim.
Facilitated discussions
Collaborative conversations to help move matters forward constructively.
Legislation interpretation and advice
Guidance on workers’ compensation obligations and related requirements.
Support can be provided at any stage of a claim, including existing complex matters.
Three simple steps to making a workers compensation claim
Claim-process overview from the flyer. These are the claimant-facing steps shown in the original document.
- Report injury to employer
- Visit the doctor and obtain a workers compensation certificate
- Complete and submit a claim form
Why organisations choose BelRose
- Australia-wide support
- Support for employers managing workers’ compensation matters
- Collaborative, practical case management
- Strong focus on recovery, return to work and clear communication
Talk with The BelRose Group about complex workers’ compensation case management, return-to-work planning and insurer liaison.
Australia-wide support
Contact Us
Your questions answered
Which states and territories do you support?
We support workers’ compensation matters across all Australian states and territories.
Who can engage this service?
This service is provided to employers managing workers’ compensation matters.
When can complex case management support help?
We support organisations navigating difficult workers’ compensation matters by helping bring structure to the case management process and the discussions needed to support an employee’s return to work.
What support do you provide?
We provide insurer liaison, return-to-work planning and support with complex claims, drawing on specialist expertise in complex claim management and shaping our support around the issues in the particular case.
Can you take over an existing complex claim?
We can become involved at any stage of a claim, including taking over support for an existing complex matter.
Can you help us communicate with the insurer?
Insurer liaison is part of the service and can sit within a broader case management approach involving the employer, employee and other relevant participants.
Can you help with return-to-work planning?
We provide return-to-work planning support as part of case management, with arrangements that reflect the circumstances of the particular case.
Does your approach involve the people connected with the claim?
Our approach emphasises collaborative case management, including assessment, facilitation and advocacy, with facilitated discussions that can help the relevant people work through the issues that need attention.
Andrew Paynter
Former CEO, St John Ambulance (Tasmania) (TAS)
The depth of knowledge Bel and her team offer in areas such as (but not limited to) complex workers' compensation, industrial and employee relations, executive recruitment, and organisational redesign is unparalleled.
Meet some of our team
Pamela Morales
Bel Beltz
