Are Online Medical Certificates Legal in Australia?
In recent years, the process of obtaining medical certificates has undergone a significant shift, thanks to the growing availability of telehealth services across Australia. These online platforms offer a convenient solution for individuals needing proof of illness or unfitness for work—without the need for an in-person doctor’s visit. But with this convenience comes a common question: Are online medical certificates actually legal in Australia?
“Online medical certificates aren’t just convenient—they’re a legitimate, compliant way to support employee wellbeing and reduce time away from work.”
The Legal Standing of Online Medical Certificates
Yes, online medical certificates are legal in Australia—provided they are issued by a qualified and registered Australian health practitioner following a proper medical assessment. The Fair Work Act 2009 (Cth) allows employers to request reasonable evidence to verify personal leave, and a medical certificate—whether obtained in-person or online—can meet this requirement.
The Australian Medical Association (AMA) also outlines clear guidelines for issuing certificates, reinforcing that any document provided must be truthful, professionally justified, and based on accurate information supplied by the patient. Importantly, while it is illegal to backdate a certificate, a doctor may note that an illness or condition began prior to the consultation if this can be clinically supported.
What Must a Valid Certificate Include?
To be considered valid, a medical certificate—whether issued face-to-face or online—must include:
The name and address of the health practitioner
The name of the patient
The date of the consultation
The period (or estimated period) of leave
Confirmation that the practitioner believes the patient is unfit for work
Medical certificates should not disclose sensitive health information unless the patient has explicitly consented to its inclusion. Employers are within their rights to confirm the authenticity of a certificate with the issuing practitioner, but they cannot seek or access further personal health details without the employee’s permission.
A Practical Solution for Today’s Workforce
When used correctly, online medical certificates offer a legitimate and efficient option for Australians needing to verify sick leave. With more people working remotely or juggling non-traditional hours, this approach supports accessibility and reduces the strain on physical healthcare services.
The key takeaway? As long as the certificate is issued by a qualified practitioner, adheres to professional standards, and includes the necessary information, it holds the same legal weight as one obtained in person.