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Expectations represent a shared understanding between a manager and employee. Managers play the key role in making sure that their employees understand what is expected of them.  Expectations are tailored to individual position descriptions and work plans.

Expectations cover how people go about their job and what they are responsible for, including performance, goals, productivity, and achievement.

• Start conversations early.
• Provide clarity, context and alignment with the organisation’s visons and values. Provide the why.
• Where you can, include the employee and ask them about their goals.
• Set and communicate your expectations.
• Be as specific as possible about outcomes and what the job entails.
• Talk about how they might accomplish the work.
• Tell them what they need to know – values, cultural norms, policies, processes, systems, communication, decision making and accountability.
• Set realistic tasks and deadlines.
• Be open and transparent.
• Make goals clear and measurable.
• Document objectives and key deliverables in a performance development/appraisal plan.
• Communicate clearly and often.
• Coach for improvement.
• Regularly follow up on progress.
• Celebrate success!